We collect, use and are responsible for certain personal information about you. When we do so we are subject to the General Data Protection Regulation, which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.
We are committed to protecting and respecting your privacy.
Personal information we collect about you
We may collect and use the following personal information about you:
- your name and contact information, including email address and telephone number and company details
- information to enable us to check and verify your identity, e.g. your date of birth
- your gender information, if you chose to give this to us
- location data, if you choose to give this to us
- your billing information, bank details and transaction and payment card information
- your contact history, client records history and saved items
- information from accounts you link to us, e.g. Facebook
- information to enable us to undertake credit or other financial checks on you
- Information about how you use our website, IT, communication and other systems
- your responses to surveys, competitions and promotions
This list is non exhaustive. This personal information is required to deliver the services which we are contracted to provide to you. If you do not provide personal information we ask for, it may delay or prevent us from providing products and services to you
How your personal information is collected
We collect most of this personal information directly from you—in person, by telephone, text or email and/or via our website. However, we may also collect information:
- from publicly accessible sources e.g. Companies House
- directly from a third party, e.g. credit reference agencies
- from a third party with your consent, e.g. your bank or building society
- via our website and IT systems, e.g general enquiries; mailing list signups and when you book events
- during marketing or recruitment, e.g event feedback, cv’s.
Cookies and other information-gathering technologies Policy
- We use the Google Analytics service which allows us to monitor how our site is used. Google may set several cookies and these are used to collect information about how visitors use our site. We use this information to monitor how many visitors come to our site, from where, what pages they visit, what type of browser, computer or device they used. We use this information to improve our website. The Google Analytics cookies collect information in an anonymous form and cannot personally identify you.
- If you continue to use our website we will assume that you are happy to receive all cookies from our website. However, if you would prefer to change your cookie settings, you can do so at any time
- If you wish to restrict, block or delete the cookies which are set by any websites, you can generally do this through your browser settings. These settings are usually found in the ‘options’ or ‘preferences’ menu of your internet browser.
- If you set your internet browser preferences to block all cookies, you may not be able to access all or parts of our site.
- If you delete cookies relating to this website we will not remember things about you, including your cookie preferences, and you will be treated as a first-time visitor the next time you visit the site.
- To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit allaboutcookies.org.
How and why we use your personal information
We process your personal information and data to perform the services we are contracted to provide to you, and to communicate with you about events or information that we consider will be relevant to you . Under data protection law, we can only use your personal information if we have a proper reason for doing so, e.g.:
- to comply with our legal and regulatory obligations;
- for the performance of our contract with you or to take steps at your request before entering into a contract/event;
- for our legitimate interests or those of a third party; or
- where you have given consent.
A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests.
We may use your personal information to send you updates (by email, text message, telephone or post) about our events, products and services, including exclusive offers, promotions or new products and services.
We have a legitimate interest in processing your personal information for promotional purposes (see above ‘How and why we use your personal information’). This means we do not usually need your consent to send you promotional communications. However, where consent is needed, we will ask for this consent separately and clearly.
We will always treat your personal information with the utmost respect and never share it with other organisations outside Harrisons for marketing purposes. We do not sell rent or lease any of the personal information collected from you to third parties.
You have the right to opt out of receiving promotional communications at any time by:
- contacting us at firstname.lastname@example.org
- using the ‘unsubscribe’ link in emails/newsletters
We may ask you to confirm or update your marketing preferences if you instruct us to provide further products and services in the future, or if there are changes in the law, regulation, or the structure of our business.
Who we share your personal information with
Only members of our staff who have a legitimate need to access your personal information will be authorised to do so. We may also be required to share your data with third parties we use to help us deliver our events, products and services to you, e.g. insurance providers and brokers, barristers, experts, IT suppliers website hosts; our banks and if you have authorised a credit check credit reference agencies;
We only allow our service providers to handle your personal information if we are satisfied they take appropriate measures to protect your personal information.
We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations.
Where your personal information is held
Information may be held at our offices or that of our home workers, service providers, representatives and agents as described above, we may also have to travel with your files of papers to Court or to meetings or as is necessary to undertake our contract with you. (see above: ‘Who we share your personal information with’).
How long your personal information will be kept
We will keep your personal information while we are engaged by you or we are providing products and services to you. Thereafter, we will keep your personal information for as long as is necessary:
- to respond to any questions, complaints or claims made by you or on your behalf;
- to show that we treated you fairly;
- to keep records required by law or as is considered best practice or as legitimately required taking into consideration the nature of the work we have undertaken for you.
- Where we are not formally engaged by you and you have submitted your data via our website or other marketing channels we shall keep your personal information on our database, subject to your right to unsubscribe or be forgotten at any time.
We will not retain your personal information for longer than necessary for the purposes set out in this policy. Different retention periods apply for different types of personal information that we hold.
When it is no longer necessary to retain your personal information, we will delete or anonymise it.
You have the following rights, which you can exercise free of charge:
- The right ( subject to a number of exceptions) to be provided with a copy of your personal information
- The right to require us to correct any mistakes in your personal information
- The right to require us to delete your personal information—in certain situations
- The right to require us to restrict processing of your personal information—in certain circumstances, e.g. if you contest the accuracy of the data
- The right to receive the personal information you provided to us, in a structured, commonly used and machine-readable format and/or transmit that data to a third party—in certain situations
- The right to object:
- at any time to your personal information being processed for direct marketing (including profiling);
- in certain other situations to our continued processing of your personal information, e.g. processing carried out for the purpose of our legitimate interests.
- Not to be subject to automated individual decision-making
Keeping your personal information secure
We have appropriate security measures to prevent personal information from being accidentally lost, or used or accessed unlawfully. We limit access to your personal information to those who have a genuine business need to access it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
Exercising your rights and how to complain
If you would like to exercise any your rights, please contact us by email to email@example.com; by telephone on 01938552545 or by post to Harrisons Solicitors LLP, 30 Broad Street, Welshpool, Powys SY21 7RR. Let us have enough information to identify you (e.g your full name and address), proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill); and let us know what right you want to exercise and the information to which your request relates.
We hope that we can resolve any query or concern you may raise about our use of your information.
The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns or telephone: 0303 123 1113.